Privacy Policy for Mexo
At Mexo, operated by Dew Solutions Pvt. Ltd., we appreciate the trust you place in us when you shop for premium lingerie and personal care. The privacy of your personal information is taken very seriously, and we maintain strict confidentiality regarding your order history and records.
By visiting mexo.in providing your information, or availing of any service offered on the platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy and the applicable laws of India.
1. Data Collection
We collect personal information related to your identity and demographics to provide a seamless shopping experience:
Registration Info: We collect your name, date of birth, address, telephone number, and email ID during sign-up.
Identity Verification (KYC): As a marketplace focusing on secure transactions, we may request your PAN, GST number, or Government-issued ID (such as Aadhaar) to establish identity and prevent unauthorized access.
Financial Data: Sensitive information like bank account details may be required specifically for processing refunds for Cash on Delivery (COD) orders.
Behavioral Tracking: We may track your buying behavior and preferences to research user demographics and improve our service offerings.
2. Usage of Information
We use your personal information to:
Handle and fulfill orders and enhance your customer experience.
Resolve disputes, troubleshoot problems, and collect payments.
Inform you about online/offline offers, products, and updates.
Detect and protect against error, fraud, and other criminal activities.
3. Data Retention & Deletion
Retention: We retain your information only as long as required by law or for the purpose it was collected.
Deletion Request: Users may request to delete their account by emailing info@mexo.in Please note that certain data, such as purchase history and invoices, may be retained for legal compliance and fraud prevention.
4. Communication & DND
Transactional Alerts: You will receive SMS and calls related to your account and orders placed on the website.
Promotional Updates: You may receive promotional SMS or app notifications regarding new products. You can unsubscribe or turn off these notifications at any time through your mobile settings or the provided links.
5. Privacy & Discreet Packaging
Recognizing the personal nature of our products, Mexo ensures a high standard of privacy:
Packaging: All orders are delivered in discreet packaging with no product descriptions or brand categories mentioned on the outer label.
Advertising: We may use encrypted data for personalized advertising on platforms like Google or Facebook, ensuring your personally identifiable information is never shared in clear text.
6. Legal Disclosure
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
7. Contact Information
For any queries or grievances regarding your privacy, please contact our grievance officer:
Entity Name: Dew Solutions Pvt. Ltd.
Address: 2nd Floor, Office 204, Sunrise Business Hub, Sector 62, Noida, Uttar Pradesh – 201309
Email: info@mexo.in
Phone: +91 0000000000