Shipping Policy
Processing of Order
We begin processing your order within 1–2 working days once the payment is successfully received. After dispatch, you will get an email or WhatsApp notification containing your tracking number and courier information.
Delivery Timelines
Standard Delivery: Usually takes 5–7 working days across most locations in India. Actual delivery time may vary based on your pincode, courier partner performance, and external conditions.
Shipments are not dispatched or delivered on Sundays or national holidays.
Shipping Charges
Free standard shipping is offered on all prepaid orders above ₹999. Orders below this amount may
include a delivery fee based on your location and order value.
Express Shipping
MEXO provides an Express Delivery option for customers who need faster shipping.
- Express Shipping Fee: Flat ₹299 per order.
- Delivery Window: Estimated 1–4 business days, subject to serviceability of your pincode.
- Order Cut-Off: Orders placed after 12:00 PM will be processed on the next business day.
Although express orders are given priority, delays caused by weather issues, courier limitations, operational disruptions, or unforeseen logistics challenges may occur. MEXO cannot be held responsible for delays outside our control.
Order Cancellation
Orders may be cancelled within 2 hours of placing the order. To cancel, email support@mexo.in with your Order Number. After the 2-hour window, orders enter processing and cannot be cancelled.
Tracking Your Order
Once your package is dispatched, we will share a tracking link via email or WhatsApp so you can monitor your shipment in real time. Please note that tracking details may take up to 24 hours to update after dispatch.
Undelivered or Returned Parcels
If the shipment returns to us due to customer unavailability, incorrect address, or failure to accept delivery, we will reach out to reconfirm details and re-send the package. Refunds are not provided in such cases.
Possible Shipping Delays
Despite our efforts to ship on time, delays can occasionally occur because of:
- Weather disturbances
- Courier partner issues
- High-volume festive or sale periods
We appreciate your understanding and will notify you in case of any extended delay.